Who provides the service and takes payment
The Platform sherbimekontabiliteti.al and the services offered through it — the €30 consultation, monthly retained accounting, the registered-agent (RA) service, and company formation — are provided and billed by Ronin Holdings LLC, a limited liability company formed in the State of Texas, USA, which operates the "Shërbime Kontabiliteti" brand ("Ronin", "we", "us", the "Company"). You contract with Ronin, and it is Ronin that receives your payment and issues any refund. The professional accounting and tax work is delivered by the Accountant, an independent Albanian-established certified tax and customs consultant; this policy governs your commercial refund and withdrawal rights toward Ronin.
This policy distinguishes between a Consumer — a natural person acting outside any trade, business, craft or profession (Law 9902/2008, Article 3(6)) — and a Business Customer — everyone else, including any SHPK or person-fizik contracting for the purposes of a business. The statutory withdrawal right in this policy is available to Consumers only.
Consumer 14-day withdrawal right
If you are a Consumer, you have the right to withdraw from your service contract with us within 14 days, without giving any reason and without penalty. The 14-day period runs from the day the service contract is concluded — that is, the day we accept your order or booking (Law 9902/2008, as amended by Law 71/2018, Article 37/1).
To exercise this right, you only need to tell us, before the 14 days expire, that you have decided to withdraw. A clear, unambiguous statement is enough — there is no special form. You may:
- email us at info@sherbimekontabiliteti.al; or
- send us a message through the contact form on sherbimekontabiliteti.al.
Please state your name and the service you ordered so we can identify your contract. If you withdraw in time, we will refund all payments we received from you for that service without undue delay, and in any event no later than 14 days from the day you inform us of your decision to withdraw, subject only to the rule below on work you asked us to start early.
Note: if we failed to inform you of this withdrawal right at the time of contracting, the cooling-off period is extended by 12 months from the end of the initial 14 days (Article 37/2).
Model withdrawal form (optional)
You do not have to use any particular form to withdraw — a clear statement in any words is enough. But if you prefer, you may copy the wording below and send it to us:
To: Ronin Holdings LLC (info@sherbimekontabiliteti.al) — "I hereby give notice that I withdraw from my contract for the following service: […]; ordered on: […]; Name: […]; Address: […]; Date: […]."
Using this form is optional.
If you ask us to start work before the 14 days end
Accounting and tax matters are often time-sensitive, so you may want us to begin work during the 14-day cooling-off period. You are free to ask us to do so, but the following rules apply:
- Express request required. We will only begin during the cooling-off period if you expressly ask us to start early and, at the same time, acknowledge that once the service has been fully performed you will lose your right to withdraw (Law 9902/2008, Article 37/8(a)). Once the service is fully performed on that basis, the withdrawal right is lost and the fee is due in full.
- Withdrawal mid-work. If you asked us to start early and then withdraw before the service is fully performed, your withdrawal is still valid, but you must pay a proportionate amount for the work we had already carried out up to the moment you told us you were withdrawing (Article 37/6(3)). We will refund the balance. You owe no proportionate amount if we did not obtain your express request to start early together with your acknowledgement of the cost consequence, or if we failed to inform you of your withdrawal right (Article 37/6(4)).
If you did not ask us to start early, no work begins until the 14 days have passed or you confirm you wish to proceed, and a timely withdrawal entitles you to a full refund.
Our general refund promise
Beyond the statutory rights above, and for all customers, we apply a straightforward commercial refund rule. You may request a full refund within 14 days of payment, provided that:
- the work you paid for — a filing, a written brief, a registration, or similar deliverable — has not yet been delivered to you; and
- no third-party or government fees (for example notary fees, DPT charges, or QKB fees) have already been incurred on your behalf.
For the €30 consultation specifically: this fee pays for our team's time to review your case and send you a written answer, usually within one business day. That work often costs us more than €30, and the €30 credits toward your engagement if you continue with us. It is fully refundable if you cancel before we start, or if we do not reply or cannot help with your question. If you are a Consumer and, at booking, you did not expressly consent to us starting the review within the 14-day cooling-off period and acknowledge that you would thereby lose your withdrawal right (Article 37/8(a)), you keep that 14-day right even after we have answered, and we will refund the €30 on request within that period. Otherwise, once we have reviewed your case and replied, the €30 has been earned.
What is not refundable
The following amounts cannot be refunded, because the value has already been provided or the cost has already been paid out to a third party:
- work already delivered to you (a completed filing, a delivered brief or report, or a completed registration; and a consultation that has already taken place, but only where, at booking, you expressly consented to performance within the 14-day period and acknowledged that you would thereby lose your withdrawal right);
- government, court, notary, and other third-party fees we paid or committed on your behalf (for example DPT, QKB, or notary charges) — these are set and collected by those authorities, not by us;
- the proportionate value of work already carried out where you asked us to start during the cooling-off period and then withdraw (see above).
Business Customers
If you are a Business Customer, the statutory 14-day consumer withdrawal right described above does not apply to you. Your refund entitlements are governed by our Terms of Service and by any engagement letter or written scope agreed for your work. Where those documents are silent, our general refund promise above applies as a matter of goodwill, subject to the same limits on delivered work and third-party fees.
How to request a refund, and processing time
To request a refund, contact us at info@sherbimekontabiliteti.al or through the contact form, telling us your name, the service, and the reason (a reason is not required for a Consumer withdrawal, but it helps us process quickly). We will:
- acknowledge your request and confirm whether it qualifies;
- issue any approved refund to the original payment method you used, unless you and we agree otherwise; and
- process refunds without undue delay. For a Consumer withdrawal, we reimburse you no later than 14 days from the day you inform us of your decision to withdraw. For a discretionary commercial refund under our general refund promise, we normally process it within 14 days of confirming the refund. Depending on your bank or card issuer, it may take a few additional business days for the funds to appear on your statement.
Please contact us before opening a chargeback or payment dispute. If you believe a charge is wrong, a message to us is almost always the fastest route to a resolution: we can usually refund an eligible payment directly and immediately. Raising a dispute with your bank or card issuer first tends to be slower and freezes our ability to help while the dispute is open.
Your mandatory local rights
Nothing in this policy limits or removes any right you may have under mandatory law. If you are a Consumer, nothing in these terms deprives you of the protection of the mandatory provisions of the consumer-protection or data-protection law of your country of habitual residence, and you may bring proceedings in the courts of that country where local law so requires. Where local mandatory law gives you stronger refund or cancellation rights than this policy, those rights prevail.